Planning the Analysis Phase: The BA then uses this information to develop a schedule for accomplishing the analysis. To assist in this planning, the BA can use a renowned project management tool: The purpose of this article is to show how a business analyst can use a Work Breakdown Structure WBS for planning the analysis phase of a project; note, this is a follow-up article to my previous publication in Modern Analyst entitled:
PLAY 1 Understand what people need We must begin digital projects by exploring and pinpointing the needs of the people who will use the service, and the ways the service will fit into their lives.
Whether the users are members of the public or government employees, policy makers must include real people in their design process from the beginning. The needs of people — not constraints of government structures or silos — should inform technical and design decisions.
We need to continually test the products we build with real people to keep us honest about what is important. What user needs will this service address?
Why does the user want or need this service? Which people will have the most difficulty with the service? Which research methods were used?
What were the key findings? How were the findings documented? Where can future team members access the documentation? How often are you testing with real people? PLAY 2 Address the whole experience, from start to finish We need to understand the different ways people will interact with our services, including the actions they take online, through a mobile application, on a phone, or in person.
Checklist Understand the different points at which people will interact with the service — both online and in person Identify pain points in the current way users interact with the service, and prioritize these according to user needs Design the digital parts of the service so that they are integrated with the offline touch points people use to interact with the service Develop metrics that will measure how well the service is meeting user needs at each step of the service Key Questions What are the different ways both online and offline that people currently accomplish the task the digital service is designed to help with?
Where are user pain points in the current way people accomplish the task? Where does this specific project fit into the larger way people currently obtain the service being offered?
What metrics will best indicate how well the service is working for its users? Checklist Use a simple and flexible design style guide for the service.
Web Design Standards as a default Use the design style guide consistently for related digital services Give users clear information about where they are in each step of the process Follow accessibility best practices to ensure all people can use the service Provide users with a way to exit and return later to complete the process Use language that is familiar to the user and easy to understand Use language and design consistently throughout the service, including online and offline touch points Key Questions What primary tasks are the user trying to accomplish?
Is the language as plain and universal as possible? What languages is your service offered in? If a user needs help while using the service, how do they go about getting it? PLAY 4 Build the service using agile and iterative practices We should use an incremental, fast-paced style of software development to reduce the risk of failure.
A critical capability is being able to automatically test and deploy the service so that new features can be added often and be put into production easily.Discover how to build a work breakdown structure. Course Transcript - [Voiceover] The best way to build a WBS is to start at the top and work your way down.
I was recently involved in a virtual discussion on the UK’s Association for Project Management (APM) website around the use and differences between a product breakdown structure (PBS) and a work breakdown structure (WBS).
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A work-breakdown structure (WBS) in project management and systems engineering, is a deliverable-oriented breakdown of a project into smaller components.A work breakdown structure is a key project deliverable that organizes the team's work into manageable sections.
The Project Management Body of Knowledge (PMBOK 5) defines the work-breakdown structure "A hierarchical decomposition of the . This article is part of both our Business Startup Guide and our Business Planning Guide —curated lists of our articles that will get you up and running in no time!.
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